The same questions arrive all day, and someone answers them by hand.
Most of what comes in has been asked before. Someone reads each one, types the answer again, and the ones that arrive at night wait until morning — by which point the person who asked has usually gone somewhere else.
What answering the same thing all day actually costs
The answer already exists. It just isn’t anywhere useful. Your team has typed it a hundred times, so it lives in a hundred threads and in nobody’s documentation. Every new person rebuilds it from scratch, and the version a customer gets depends on who happened to pick up the message.
The questions don’t stop when the office closes. The ones that land at eleven at night sit until nine in the morning. Nothing about them was hard; they were asked at the wrong hour, which happens to be when a lot of buying decisions get made.
The people who could be doing the hard part are doing the easy part. The messages that genuinely need judgment are buried under the ones that don’t. Nobody on your team is short of skill — they’re short of the attention the repeat questions keep taking.
An agent that answers on the channels you already use
An agent that answers on the channels you already use, trained on how your company actually answers
Your own knowledge base behind it, not a generic model guessing
Connections to the tools where the answer lives
Handover with it live and answering
Which level fits gets decided on the call, once we've been through what you're working with.
Sized to your case
This one doesn't come in tiers. What gets built depends on what you're already running — so what it covers gets decided with you, on the call.
Include
The brief
The knowledge base
The integrations
Testing against real questions
Going live
Then the monthly, which covers running it and the changes it needs as your business changes
Not include
Replacing the people who handle what actually needs a person — the agent takes what repeats, and hands over the rest
Your scope gets written and signed before anything starts.
Every project runs against one document: what problem it solves, what it delivers, by when, what finished means, and who answers for it. It’s written for your project, which is why there’s no timeline on this page — yours gets decided when we scope it, once we understand the problem.
What problem it solves
What it delivers
By when
What finished means
Who answers for it
Your scope gets written and signed before anything starts.
Every project runs against one document: what problem it solves, what it delivers, by when, what finished means, and who answers for it. It’s written for your project, which is why there’s no timeline on this page — yours gets decided when we scope it, once we understand the problem.
What problem it solves
What it delivers
By when
What finished means
Who answers for it
What the agent needs before it can answer anything
The channels it will answer on, and access to them
How your team answers today — the real replies, not the policy document
The tools where the answer lives, so it can look things up instead of guessing
Pod
Who does the work, and what happens if someone leaves
A pod does the work — a unit with a defined composition, a fixed cadence, and one lead who runs the project from the first call through delivery and answers to your company for the result. It's the same unit in all six services, and the specialists a project needs come in under that lead. If someone leaves, the pod continues: the composition gets restored, and you don't rebuild a working relationship or re-explain where things stand.